Marble Surface
FAQs! Need Help?
Don't worry, we've got you covered.
MY ACCOUNT
  • Do I need to create an account to buy products?
You do not need to create an account to buy products. You can simply sign in as guest and purchase products as well.
We want to make your shopping experience in Gourmet Korea as enjoyable and straightforward way as possible.
By creating an account will save your order history and address details for a faster checkout process in the future. You can also enjoy ticking your favourite products in your wish list so you can always get back to it whenever you want.
  • What happens if I forget my password?
Our members can retrieve their own passwords by clicking on the 'Forgot your password?' link at the bottom of the site members login screen. An email will be sent to you with a link.
When clicking the link, you are directed to the site and prompted to enter a new password.
  • How do I place an order?
You can simply add products to your basket while shop around and click the shopping basket icon at the top of the page when you are ready to check out. This will direct you to fulfil your order.
 
SHOPPING AND ORDERING
  • How do I know if my order was successful?
We value communicating clearly with our customers. Once order has been successfully made, we will send the final summary of the items via order notification emails. And then later when the package is shipped by our trusted courier service, they will send you the notification message to let you know when your parcel is expected to arrive.
  • How do I make changes to an order I’ve already placed?
If your parcel is still in our warehouse, we can make amendments to the delivery address, add or remove items, or cancel your order completely.
If your order has already been dispatched, we may still be able to amend delivery address details, although it may delay your parcel – please contact us for advice.
To find all of our contact details, please go to our contact us page.
  • Can I use different address for shipping and billing?
Of course, you can. You can simply put in different address in shipping and billing address section.
  • What payment is available in Gourmet Korea?
In Gourmet Korea, you can pay by following methods.
Visa (including Visa Debit and Visa Electron)
MasterCard
American Express
Paypal
We only accept payments online. But we will let you know once our telephone payment system is available.
 
  • Where do I enter the Promotion Code?
At your order summary, there is a promotion code section where you can put the details in. Once you click ‘apply’, the code will be automatically applied to your final price.
 
  • Can I track my order?
You can track your parcel by our courier service tracking system. By providing your email and phone number at the check-out, our courier service will send you a notification email/text so you know when your parcel will be arriving.
 
  • The product I need is out of stock, what do I do?
Firstly, we apologise for any inconvenience that may have caused by this issue. If you need any product that is out of stock, please let us know via e-mail; info@gourmetkorea.co.uk or chat to us on our website so we can provide you with information on when the product will be available.
DELIVERY
  • What are my delivery options?
Delivery charge will be shown to you on the delivery confirmation page before you confirm your order. Delivery charge will be added to your order under 40 pounds dependent upon your delivery address and charges may vary for weekend delivery. 
  • When will I receive my order?
From receipt of your order and payment in full, we aim to dispatch within 3 working days, stock permitting.
  • What do I do if I never received my order?
Please inform us via email; info@gourmetkorea.co.uk or chat to us on our website with your order reference number. We will track the order with our courier services and get back to you as soon as possible.
RETURNS & REFUNDS
  • What do I do if I received a defective order?
Please inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by mailing us on info@gourmetkorea.co.uk. We will replace or refund you for defective Products.
  • I’ve decided I don’t want to keep my items – can I return?
At Gourmet Korea, we want you to fully enjoy every time you shop with us. Occasionally though, we know you may want to return items.
In respect of non-perishable items, you have the right to cancel under The Consumer Contracts Regulations. If you change your mind, you are welcome to return your purchase in its original condition within 30 days for a refund.
Please note that you cannot return in respect of food or other perishable items.
Products should be returned in or with any original packaging. We will arrange with you for cancelled non-perishable goods to be returned to us so please email us; info@gourmetkorea.co.uk.
Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note the delivery charge refund will be to the value of standard delivery. We will process your refund within 14 days of receipt of the returned products.​ Please find further information on our return policy.
 
OTHER QUESTIONS
  • I would love to work with you, how do I find out about job vacancies?
Thank you for your interest on Gourmet Korea Careers. We look forward to meeting outstanding people with a great attitude and passion on Korean Food.
Please email us with your interest to info@gourmetkorea.co.uk
  • Do you ship internationally?
Unfortunately, we do not yet offer international shipping services on our products. But we will inform all our customers when this service is available.
  • Are your products available for Wholesale?
We currently offer wholesale terms on Kimchi Products and Ready Meal Products. Please contact us to info@gourmetkorea.co.uk or chat to us on our website or call us on 0208 949 4707 (Monday-Friday 9-5om) for more information about our wholesale products.
 
  • How do I contact your company if my question isn’t answered here?
Please contact us via email info@gourmetkorea.co.uk or chat to us on our website for any further assistance. Our friendly Customer Service Team will be able to help with any questions you may have.

GOURMET KOREA UK

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